Residential Mortgages

Valley offers flexible terms, competitive rates and local, timely decisions to make the borrowing process easier and more convenient for you. View our loan products and choose the home financing that is right for you.

MORTGAGE CUSTOMER SERVICE

More Info & Help

Important Phone Numbers and Hours
Our service representatives are available to help you get fast and confidential answers to your questions. Please have your loan number available whenever you call or write us.

Residential Mortgage Customer Service:
1-800-526-9098 Monday through Friday, 8:30 AM - 4:30 PM EST.
Mortgage Loan Originators

Payment and Correspondence Addresses
Inquiries - General inquiries/correspondence should be mailed separately from your account payments:

Mail Residential Mortgage Payments to:
Valley National Bank
Mortgage Services
P.O. Box 954 Wayne, NJ 07474
Send Residential Mortgage Correspondence to:
Valley National Bank
Mortgage Services
1720 Route 23 Wayne, NJ 07474

Please address all correspondence to Valley National Bank to the attention of the appropriate department. Be sure to include your account number, name, and property address.

Valley National Bank Fee Schedule

Payment By Phone: $10.00
Returned Check Fee: $24.00

*All fees are subject to change and may not apply in all instances, depending upon applicable state laws.