More Info & Help

  • Limit your identification documents to those you need to carry. Do not carry your Social Security card in your wallet. Also, limit the number of credit and debit cards in your wallet to those you need.
  • Make photocopies of the front and back of vital information that you carry regularly and store them in a secure place. If your purse or wallet is stolen, you have the contact information and account numbers available.
  • Tear or shred charge receipts, copies of credit applications or offers, insurance forms, physician statements, checks and bank statements, and expired credit cards before throwing them out. Cross-cut shredders are preferred.
  • Secure any personal information in your home
  • Keep your Social Security card in a secure location and only give your Social Security number when necessary. If possible, attempt to use other types of identifiers.
  • Avoid using easily obtainable information for passwords such as your mother's maiden name, your birth date, the last four digits of your Social Security number, or your phone number. Request to use another password instead.
  • Don't give out your personal information over the phone, through the mail, or over the Internet unless you initiated the contact or are sure you know who you are dealing with.
  • Review accounts and reconcile statements on monthly/daily basis.
  • Guard your mail and trash from theft by using secured post office boxes for outgoing mail, and promptly remove mail from your mailbox after it has been delivered.
  • Report lost or stolen cards or checks immediately.
  • Cancel unused credit cards, and store cancelled checks securely.
  • Do not preprint personal information (driver's license #, telephone # or social security #) on your checks.
  • Guard passwords and Personal Identification Numbers (PINs). Do not write them down in obvious places.
  • Utilize a firewall and antivirus software on your home computer.
  • Do not respond to unsolicited or unwanted email SPAM that may be requesting personal information to allegedly update or fill in "missing records" in your file.
  • Periodically review your credit report to ensure that it is correct. Requests can be made using the credit bureaus' contact information listed below.
  • Let all three credit bureaus know you want to opt out of pre-approved credit offers by calling (888) 567-8688.
    • Equifax: 1-800-685-1111
    • Experian: 1-888-397-3742
    • Trans Union: 1-800-888-4213

If you believe you have been victimized by identity theft, we can help. Stop by any Valley National Bank office, contact us online or call our toll free Customer Service Department at 1-800-522-4100.

Ways that our products can help protect your information:

  • Check your account anytime, anywhere with Valley's mobile banking app. (Click here for more info)
  • Set up balance and transaction alerts via VBankWorks. You will receive text messages based on your settings that will allow you to receive account updates on the go! (Click here for more info)
  • Download Trusteer Rapport for free! (Click here for more info)