More Info & Help

  • Avoid using easily obtainable information for passwords such as your mother's maiden name, your birth date, the last four digits of your Social Security number, or your phone number. Request to use another password instead.
  • Secure any personal information in your home
  • Keep your Social Security card in a secure location and only give your Social Security number when necessary. If possible, attempt to use other types of identifiers.
  • Don't give out your personal information over the phone, through the mail, or over the Internet unless you initiated the contact or are sure you know who you are dealing with.
  • Guard your mail and trash from theft by using secured post office boxes for outgoing mail, and promptly remove mail from your mailbox after it has been delivered.
  • Tear or shred charge receipts, copies of credit applications or offers, insurance forms, physician statements, checks and bank statements, and expired credit cards before throwing them out. Cross-cut shredders are preferred.
  • Report lost or stolen cards or checks immediately.
  • Cancel unused credit cards, and store cancelled checks securely.
  • Do not preprint personal information (driver's license #, telephone # or social security #) on your checks.
  • Limit your identification documents to those you need to carry. Do not carry your Social Security card in your wallet. Also, limit the number of credit and debit cards in your wallet to those you need.
  • Guard passwords and Personal Identification Numbers (PINs). Do not write them down in obvious places.
  • Utilize a firewall and antivirus software on your home computer.
  • Do not respond to unsolicited or unwanted email SPAM that may be requesting personal information to allegedly update or fill in "missing records" in your file.
  • Periodically review your credit report to ensure that it is correct. Requests can be made using the credit bureaus' contact information listed below.
  • Let all three credit bureaus know you want to opt out of pre-approved credit offers by calling (888) 567-8688.
    • Equifax: 1-800-685-1111
    • Experian: 1-888-397-3742
    • Trans Union 1-800-888-4213

If you believe you have been victimized by identity theft, we can help. Stop by any Valley National Bank office, contact us online or call our toll free, 24/7 Customer Service Department at 1-800-522-4100.