Hurricane and Storm Preparedness

Valley's Customer Service Center is available 24/7 at 800-522-4100. You can also access your accounts anytime online and through our mobile app.

Please check back daily for the latest weather-related branch information and updates.

Thank you.

Hurricane Irma Relief Services

To our customers:

It is our hope that you and your family are safe and recovering from the historic devastation resulting from Hurricane Irma. Please know that Valley National Bank is here to support you in your time of need. To ease your financial burdens, we are taking the following measures to provide relief:

Deposit Accounts

Valley will be automatically waiving or refunding the following deposit account related fees through 9/30/17:

  • Overdraft and insufficient funds charges
  • Overdraft Protection (ODP) fees
  • Extended overdraft fees
  • All non-Valley ATM fees
  • CD early withdrawal penalties

Consumer Lending:

  • Valley will be automatically waiving or refunding late fees for the period of 9/1/17 – 9/30/17 for Consumer Loans including auto loans, personal loans, residential mortgage, home equity, preferred checking lines of credit and credit cards. Please contact our Customer Service Department at 800-522-4100 for assistance.

Commercial Lending:

  • Valley National Bank is prepared to assist existing borrowing customers who are now experiencing financial distress because of the prolonged timeframe to recover from the storm. For more information, please contact your Commercial Lending Officer.

If you have questions about these relief programs, we invite you to call our 24/7 Customer Service Team at 800-522-4100.

We are working around the clock to restore operations and reopen all our Florida branches. For continuous updates, please visit As a reminder, you can view your account balances, pay bills and deposit checks anytime, 24/7, through our mobile app.

Hurricane Irma had a severe impact upon the Florida communities we serve. We know the recovery effort will take time. Please know that, as you begin to recover in the days and weeks ahead, Valley National Bank stands with you to provide support, resources and comfort during this difficult time.

We are pleased to report that all of our Florida branches are open and fully operational. We look forward to assisting you with all of your financial needs.

The following links and resources are provided to help you communicate with family and friends and stay updated on the latest developments:

These third parties are not affiliated with Valley National Bank. Valley National Bank will not be responsible for advice provided by these third parties or data charges and fees incurred from their use. Valley National Bank is not responsible for the content of their websites.

Tips for keeping your mobile phone charged

Keeping your mobile phone charged during power outages caused by a storm may be challenging. To avoid loss of power, charge your mobile phone and any other mobile devices such as a laptop or tablet and consider purchasing “juice packs", battery-powered backup chargers to provide several full charges for your mobile devices for long term outages. Remember, if you lose power, you will also lose cable and your WiFi connection.

If you have a landline with call forwarding, consider forwarding those calls to your wireless number, especially in the event of an evacuation. This will insure that you will continue to receive incoming calls to your home telephone number.

To help make your phone’s battery last longer:

  • If you have difficulty accessing your wireless network, consider connecting to WiFi service if your phone is WiFi-capable. If the wireless network in your area is damaged and you do not see any signal bars on your phone, consider turning your phone off to prevent the battery from draining because your phone will continuously look for a wireless signal.
  • Delete unused apps that could be running in the background or check your phone's settings. Many apps run quietly in the background even when you're not using them, causing your battery to drain faster. Wi-Fi and Bluetooth are two examples.
  • Use a battery-life app. There are several free apps for both iOS (Apple) and Android devices to help you extend your phone's battery life.
  • Lower the brightness setting of your screen.
  • If it is safe to access your vehicle, use your car charger to charge your phone. Don’t try to reach your vehicle if it is not safe to do so, and remain vigilant about carbon monoxide emissions if your vehicle is in a closed space.

At Valley National Bank, we are committed to keeping our customers informed during Hurricane and Storm season. With Hurricane Irma approaching, we would like to remind our customers that our Customer Service Team is available 24/7 at 800-522-4100. You can also access your Valley accounts anytime through our online banking service or mobile app.

To make sure you are adequately protected, here are some important hurricane preparedness tips:

Emergency Kits

Family Plan

Family Plan

Secure Your Home

Financial Documentation

Assemble an emergency kit Develop a family communications plan Establish an evacuation plan Secure your home Protect financial documents

The emergency kit should include first aid supplies, a flashlight, extra batteries, at least three days of non-perishable foods and water, towels and a supply of any necessary medications. Stay informed of the storm's path and progress by monitoring Wireless Emergency Alerts via text message and having a battery-powered radio or TV available.

Know how you will contact one another; how you will get back together, if separated; and what you will do in different situations. Having a plan can eliminate some of the stress and confusion.

Prior to a storm, contact your local American Red Cross to locate the shelter nearest you or download their Shelter Finder App. Identify the safest route to get there. Be sure to check if your local emergency shelter allows animals and family pets.

Outdoor furniture and other objects can pose a potential hazard. Turn off propane tanks and other utilities if instructed to do so by emergency personnel.

Safeguard important documents in a bank safety deposit box, computer storage devices (USB drive, CD/DVD), and/or waterproof storage containers, including:

  • Personal identification (driver's licenses, birth certificates, military IDs, passports, etc.)
  • Financial account information
  • Insurance policies on all personal property, including appraisals and lists and photos of valuable items.
  • Ownership or leasing documentation for homes and vehicles
  • All health and medical insurance documentation.

The FEMA website,, also offers tips on preparing for an emergency, including: a free app that is available for download through your smart phone and an emergency financial first aid kit to help keep your finances well-organized during a potential storm.

For more resources, visit the FEMA site: